At Armani Exchange Sales Shop, we understand that our sophisticated urban clientele expects seamless service that matches the premium quality of our apparel. Just as we carefully curate our collections of Clothing, Coats & Outerwear, Hoodies & Sweatshirts, Jeans, Pants, Shirts & Tops, Shoes, Shorts, Sneakers & Athletic Shoes, Sweaters, and Swimwear, we apply the same attention to detail to our shipping and returns processes.

Shipping Information

Order Processing

All orders are processed within 1-2 business days after payment confirmation. Orders are not processed or shipped on weekends or holidays.

Shipping Methods & Timeframes

We offer two shipping options to accommodate your needs:

Standard Shipping

  • Carrier: DHL or FedEx
  • Cost: $12.95
  • Delivery Time: 10-15 business days after shipment

Free Shipping

  • Carrier: EMS
  • Cost: Free for orders over $50
  • Delivery Time: 15-25 business days after shipment

Please note: We ship worldwide, excluding select remote areas and parts of Asia. Delivery times may vary depending on destination and customs processing.

Returns & Exchanges Policy

We want you to love every purchase from our collection. If you’re not completely satisfied with your order, we’re here to help with a straightforward returns and exchanges process.

Return & Exchange Eligibility

We accept returns and exchanges within 15 days of the delivery date for most items in our collection. To be eligible for a return or exchange, your item must meet the following criteria:

  • Item must be in its original condition
  • All original tags must be attached
  • Item must be unworn, unwashed, and unused
  • Original packaging must be included
  • Proof of purchase (order confirmation or receipt) must be provided

Non-Returnable Items

For hygiene and safety reasons, the following items from our collection cannot be returned or exchanged:

  • Swimwear (if the hygiene seal has been removed or broken)
  • Items that have been worn, washed, or altered
  • Items without original tags or packaging
  • Personalized or custom-made items

How to Initiate a Return or Exchange

Step 1: Submit Your Return/Exchange Request

To begin the process, please email us at [email protected] with the following information:

  • Subject: Return/Exchange Request – Order #[Your Order Number]
  • Email Content: Specify whether you’re requesting a return or exchange
  • Order Information: Order number, date of purchase
  • Items to Return/Exchange: List items with sizes and colors
  • Reason for Return/Exchange
  • Your Contact Information: Full name, email address, phone number, shipping address

Step 2: Wait for Authorization

Our customer service team will review your request and email you a Return Authorization Number within 1-2 business days. Please do not ship your return without this authorization.

Step 3: Package Your Items

Carefully pack the items you’re returning in their original packaging, including all tags and labels. Include a copy of your order confirmation or receipt.

Step 4: Ship Your Return

Ship your return package to the following address using a trackable shipping service:

Armani Exchange Sales Shop Returns Department
7912 Depew Street
Arvada, CO 80003
United States

Return shipping costs are the responsibility of the customer, unless the return is due to our error or a defective product.

Refund Process

Refund Timeline

Once we receive and inspect your return, we will process your refund within 3-5 business days. The timing of when you’ll see the refund in your account depends on your payment method and financial institution:

  • Credit Card (Visa, MasterCard, JCB): 5-10 business days after we process your refund
  • PayPal: 3-5 business days after we process your refund

Refund Method

Refunds will be issued to the original payment method used for the purchase. If you paid with a credit card, the refund will appear on your credit card statement. For PayPal payments, the refund will be processed through your PayPal account.

Important Notes

  • Original shipping fees are non-refundable
  • We recommend using a trackable shipping service for your return, as we cannot be responsible for items lost in transit
  • Sale items may have different return policies, which will be specified at the time of purchase
  • International returns may be subject to customs fees and import duties, which are the responsibility of the customer

Exchanges

If you need a different size or color of the same item, we recommend returning the original item for a refund and placing a new order to ensure you receive the desired item promptly.

For direct exchanges (subject to availability), please indicate this in your return request email. Exchange processing times are similar to our return process.

Need Assistance?

Our customer service team is dedicated to providing the same sophisticated service that matches the quality of our clothing collections. If you have any questions about our shipping or returns policies, please don’t hesitate to contact us:

Email: [email protected]

Response Time: 1-2 business days

We appreciate your understanding that our global operations may occasionally affect response times during peak periods.