Our Commitment to Your Satisfaction

At Armani Exchange Sales Shop, we understand that our sophisticated urban clientele expects nothing less than perfection in both style and service. Just as we carefully curate our collections of Clothing, Coats & Outerwear, Hoodies & Sweatshirts, and other premium apparel, we apply the same attention to detail to our returns and exchanges process.

We want you to love every purchase from our collection. If you’re not completely satisfied with your order, we’re here to help with a straightforward returns and exchanges process.

Return & Exchange Eligibility

We accept returns and exchanges within 15 days of the delivery date for most items in our collection. To be eligible for a return or exchange, your item must meet the following criteria:

  • Item must be in its original condition
  • All original tags must be attached
  • Item must be unworn, unwashed, and unused
  • Original packaging must be included
  • Proof of purchase (order confirmation or receipt) must be provided

Non-Returnable Items

For hygiene and safety reasons, the following items from our collection cannot be returned or exchanged:

  • Swimwear (if the hygiene seal has been removed or broken)
  • Items that have been worn, washed, or altered
  • Items without original tags or packaging
  • Personalized or custom-made items

How to Initiate a Return or Exchange

Step 1: Submit Your Return/Exchange Request

To begin the process, please email us at [email protected] with the following information using the template below:

Return/Exchange Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Email Content:

Dear Armani Exchange Sales Shop Customer Service Team,

I would like to request a [return/exchange] for my recent order.

Order Information:
Order Number: [Your Order Number] Order Date: [Date of Purchase] Items to Return/Exchange: [List items with sizes and colors] Reason for Return/Exchange: [Please specify]
Contact Information:
Full Name: [Your Full Name] Email Address: [Your Email Address] Phone Number: [Your Phone Number] Shipping Address: [Your Complete Address]
Thank you for your assistance.

Sincerely,
[Your Name]

Step 2: Wait for Authorization

Our customer service team will review your request and email you a Return Authorization Number within 1-2 business days. Please do not ship your return without this authorization.

Step 3: Package Your Items

Carefully pack the items you’re returning in their original packaging, including all tags and labels. Include a copy of your order confirmation or receipt.

Step 4: Ship Your Return

Ship your return package to the following address using a trackable shipping service:

Armani Exchange Sales Shop
Returns Department
7912 Depew Street
Arvada, CO 80003
United States

Please note: Return shipping costs are the responsibility of the customer, unless the return is due to our error or a defective product.

Refund Process

Refund Timeline

Once we receive and inspect your return, we will process your refund within 3-5 business days. The timing of when you’ll see the refund in your account depends on your payment method and financial institution:

  • Credit Card (Visa, MasterCard, JCB): 5-10 business days after we process your refund
  • PayPal: 3-5 business days after we process your refund

Refund Method

Refunds will be issued to the original payment method used for the purchase. If you paid with a credit card, the refund will appear on your credit card statement. For PayPal payments, the refund will be processed through your PayPal account.

Important Notes

  • Original shipping fees are non-refundable
  • We recommend using a trackable shipping service for your return, as we cannot be responsible for items lost in transit
  • Sale items may have different return policies, which will be specified at the time of purchase
  • International returns may be subject to customs fees and import duties, which are the responsibility of the customer

Exchanges

If you need a different size or color of the same item, we recommend returning the original item for a refund and placing a new order to ensure you receive the desired item promptly.

For direct exchanges (subject to availability), please indicate this in your return request email. Exchange processing times are similar to our return process.

Need Assistance?

Our customer service team is dedicated to providing the same sophisticated service that matches the quality of our clothing collections. If you have any questions about our returns and exchanges policy, please don’t hesitate to contact us:

Email: [email protected]
Response Time: 1-2 business days

We appreciate your understanding that our global operations (serving customers worldwide, excluding select remote areas and parts of Asia) may occasionally affect response times during peak periods.